We want to know you and definitely, you want to know us and how we solve your problems, right? Let us take you to a Namak India’s term and conditions tour to help you understand how we can help you more!
1. Product Representation
- You will receive products as shown in the images on our website.
- Due to variations in screen display and lighting, the actual product may differ slightly in color or texture.
2. Order Processing & Response Time
Orders are packed between Monday to Friday, from 10:00 AM to 8:00 PM IST.
You may contact us during these hours for the quickest response.
We aim to respond to all queries within 24–48 hours.
3. Shipping & Delivery
- Pan-India Delivery: We ship to every corner of India.
- North India: Estimated delivery within 4–5 days from the order date.
- South & West India: Estimated delivery within 7–8 days from the order date.
- Delivery times may vary by location; if your order does not arrive within the stated timeframe, please contact us at support@namakindia.com.
4. Shipping Charges
Shipping fees are calculated and displayed in your cart before checkout.
Charges may vary based on weight, destination, and delivery speed.
5. Order Tracking
After placing your order, you will receive an email and SMS containing your tracking details.
Use these details to monitor your shipment in real time.
6. Returns & Exchanges
If you are not satisfied with your purchase, you may request a return or exchange within 24 hours of delivery.
To initiate, email support@namakindia.com or WhatsApp +91 8006737312.
We will acknowledge your request within 24–48 hours and arrange a pickup.
7. Pickup & Refund
Once your return/exchange request is approved, we will schedule a pickup.
Resolution (exchange or refund) typically takes 7–8 days from pickup.
Refunds will be issued to the original payment method once we receive and inspect the returned item.
8. Payment Methods
We accept prepaid payments only:
Credit Card
Debit Card
UPI (e.g., GPay, Paytm)
Cash on Delivery (COD) is not available.
Social-media orders placed via Instagram, etc., can be paid using UPI or cards.
9. Contact Information
For any questions, concerns, or assistance, please reach out to us:
Email: support@namakindia.com
WhatsApp / Phone: +91 8006737312
Support Hours: Monday – Friday, 10:00 AM – 8:00 PM IST
Thank you for shopping with Namak India. We’re committed to delivering quality, craftsmanship, and exceptional service.